Terms & Conditions

1. Booking & Payment

• All activities must be booked in advance through our website or booking team.

• Full payment is required at the time of booking to secure your session.

• You will receive a confirmation email with all relevant details once your booking is complete.

 

2. Cancellation & Changes

• You may cancel or change your booking up to 7 days before your activity.

• Unfortunately, we are unable to offer refunds or make changes within 7 days of your session.

• If we need to cancel due to safety, weather, or operational reasons, you will be offered a full refund or the option to reschedule.

 

3. Arrival & Late Policy

• Please arrive at least 15 minutes before your session start time for check-in and safety briefing.

• If you arrive late and the session has already begun, we may not be able to accommodate you, and refunds cannot be provided.

 

4. Safety Requirements

• All participants must follow the instructions of our qualified staff at all times.

• Buoyancy aids must be worn while on or near the water — no exceptions.

• A mandatory safety briefing is provided before every activity.

 

5. Age & Ability

• Minimum age requirements vary by activity; please check the activity page before booking.

• Participants should be comfortable in or around water, though no specific swimming ability is required.

• Activities are suitable for beginners unless otherwise stated.

 

6. Weather & River Conditions

• All activities are subject to safe weather and river conditions.

• Sessions may be postponed or adjusted if conditions are unsafe.

• Decisions are made by our qualified team in the interest of participant safety.

 

7. Health & Fitness

• You must inform staff of any medical conditions that may affect your participation.

• If you are pregnant, recovering from injury, or unsure about your suitability, please seek medical advice before booking.

• We reserve the right to decline participation if we believe it may put you or others at risk.

 

8. Alcohol & Drugs

• Participants must not be under the influence of alcohol or drugs.

• Anyone suspected of being under the influence will not be permitted to take part, and no refund will be issued.

 

9. Personal Belongings

• We provide changing facilities, but we cannot accept responsibility for loss or damage to personal items.

• Please leave valuables at home where possible.

 

10. Photography & Media

• We may take photos during activities for promotional use.

• If you do not wish to appear in photos or social media content, please let a member of staff know upon arrival.

 

11. Group Bookings

• Group organisers are responsible for ensuring all participants receive and understand these terms.

• We may adjust group activity formats depending on conditions, ability levels, or safety requirements.

 

12. Code of Conduct

Participants agree to:

• Treat staff and other customers with respect

• Follow all safety instructions

• Use equipment responsibly

• Act in a way that does not endanger themselves or others

Failure to comply may result in removal from the activity without refund.